BenU Student Complaint Process

Student Complaint Process

Your concerns are important to us. If you encounter a problem with a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally, you may file a complaint in writing.

For the purpose of this process, a “Complaint” is an expression of dissatisfaction concerning a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.

A complaint must occur in writing and within 15 business days from the action or occurrence by using the Student Complaint Process below. The Student Complaint Process assists in defining the relevant information and facts needed to address the resolution process.

• The Office of Student Affairs confirms receipt of the student complaint through an email response.
• The Office of Student Affairs reviews the complaint to determine appropriate actions.
• Within 10 business days, the University notifies the student in writing of the complaint’s status describing steps to be taken.
• The University notifies the student in writing of the complaint’s resolution within 20 business days. If more time is needed for the investigation, the Office of Student Affairs may extend that timeline and notify the student in writing of that extension.
• The Office of Student Affairs documents the complaint’s resolution.
• If the complaint cannot be resolved after completing the Student Complaint Process, the student may file a complaint with their appropriate state agency as noted below.

Please be as specific as possible when completing all the information requested.